Transcript of Telephone Conversation between Charles Balis, M.D. and Ms. Cassandra Evans, Tuesday, August 13, 1996 at 9:30 am.

Ms. Evans: Doctor Balis? This is Cassandra Evans.
Dr. Balis: Yes, Cassie. What can I do for you? Don't we have an appointment later?
Ms. Evans: That's what I'm calling about. I am afraid I can't make it today. I am not feeling well at all. In fact, I missed work yesterday and am calling in sick again today. Gosh, I hope I don't lose my job. I can't afford that right now.
Dr. Balis: I understand. Do you want to reschedule an appointment for next week?
Ms. Evans: Yes. I am so very upset. I have been crying all night. I wish I could make the pains in my body go away. I think I am just in a rut--emotionally and physically worn out.
Dr. Balis: I think we need to address some of your physical maladies. If you're up to it, I'd like you to see a colleague of mine, Doctor Doug Halsey. He's an internist and participates in your HMO. Perhaps he can help us figure out what's wrong.
Ms. Evans: I don't know. I really don't think I am up for that right now. Though I am in a desperate way. Okay. I'll get his number from CalaCare's booklet. By the way, I spoke to my last doctor. He said he would check his files and send anything he thought pertinent. He didn't sound too willing to help out. I guess it's because the last insurance company gave him a lot of troubles.
Dr. Balis: Maybe I'll have better luck talking with him. You signed a release, right?
Ms. Evans: Yes. I am really sorry for all the troubles I have caused you.
Dr. Balis: Nonsense. Just try to feel better, and I'll see you next week. If you need to talk earlier than that, please call.
Ms. Evans: Thanks, Doctor. Bye.
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