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Ms. Alvidrez:
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SII, Tom Utterman's office. How may I help you?
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Dr. Balis:
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Nina Alvidrez, please.
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Ms. Alvidrez:
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This is she.
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Dr. Balis:
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Hello, Nina. This is Doctor Balis.
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Ms. Alvidrez:
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Oh. Uh hi, Doctor Balis.
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Dr. Balis:
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You missed your appointment. I wanted to make sure everything was all right.
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Ms. Alvidrez:
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Um, I'm sorry, Doctor Balis. I...uh, the time just slipped away from me, and I forgot.
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Dr. Balis:
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I see. In the...
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Ms. Alvidrez:
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I'm really sorry, Doctor Balis. You probably hate me now for being so stupid. I can't believe I forgot about the appointment. I wrote it down on my desk calendar and everything. I'm just so spacey sometimes, and I forget things. I really am sorry, Doctor Balis. I promise to try harder.
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Dr. Balis:
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It's okay, Nina. I was concerned that you might have been sick.
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Ms. Alvidrez:
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You were? You thought something might have happened to me?
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Dr. Balis:
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I worry when my patients miss their appointments.
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Ms. Alvidrez:
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I didn't realize that you cared that much. Most doctors wouldn't call personally if their patient missed an appointment.
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Dr. Balis:
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I wanted to make sure that you are all right, and I wanted to reschedule your appointment. I think it's very important for you to do your best and make it to each appointment.
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Ms. Alvidrez:
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I'm really sorry, Doctor Balis. Really, I am. How can I make it up to you?
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Dr. Balis:
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You haven't upset me or hurt my feelings, Nina. There's no need to make amends. Let's just move forward and make another appointment, okay?
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Ms. Alvidrez:
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Sure, sure. Can I just come in for my next appointment?
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Dr. Balis:
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No. I think that would be too far off in the future. How about this Thursday, July 16th, at ten in the morning? I have an opening.
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Ms. Alvidrez:
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Okay, Doctor Balis. And it won't happen again, I promise; I'll be there when I say I will.
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Dr. Balis:
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Good. I'll see you in three days. Have a good day, Nina.
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Ms. Alvidrez:
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You too, Doctor Balis. Goodbye and thank you.
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Doctor Balis' Notes on this Telephone Call
Transcripts of Nina Alvidrez's Communications
